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Refund Policy
We want every collector to shop with confidence at Astur Poke Shop.
Returns
We accept returns under the following conditions:
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Requests must be made within 7 days of delivery
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Items must be unused, unopened, and in original condition
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All original packaging must be intact
Non-Returnable Items
Due to the nature of trading card products:
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Opened booster packs or boxes are not eligible for return
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Any item that has been tampered with or unsealed cannot be refunded
Refund Process
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Once your return is received and inspected, we will notify you
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Approved refunds will be issued to your original payment method
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Processing times may vary depending on your payment provider
Shipping Costs
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Original shipping costs are non-refundable
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Return shipping costs are the responsibility of the customer
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.